A Warm Welcome To You
Welcome to the award-winning Strathallan Hotel & Spa, a DoubleTree by Hilton.
We are honored that you have chosen our property while you’re visiting Rochester, New York. As a guest to the area, we are providing this directory for your convenience as a guide to the wonderful offerings both at the property as well as in our community. Rochester is a vibrant city and the Strathallan Hotel & Spa is absolutely the place to stay while you're here.
• Guest Rooms are serviced daily. If you have a DND sign on your door past noon your room will not be serviced for the day. To request complimentary housekeeping, extra towels, or bath amenities simply call or stop by the front desk and we’ll be happy to help.
Please dial “0” for service
• Please take note of our GUEST ROOM POLICIES:
Our hotel has a NO SMOKING policy in all areas of the property including guest room balconies. Violation of this policy will result in a $300 cleaning fee charge. The guest under which the room is registered will be responsible for DAMAGED and MISSING ITEMS.
• QUIET HOURS are from 9 PM - 7 AM. Thank you for observing this to ensure a restful night’s sleep for all.
The Strathallan is located in the heart of the cultural and historic districts. Not only do we have museums at both ends of Strathallan Park, but our address is also shared with the Neighborhood of the Arts. The tree-lined streets showcase beautiful historic mansions, wonderful bistros, and quaint locally-owned shops.
The Strathallan Hotel & Spa also offers two incredible restaurants that are sure to deliver a truly memorable culinary experience! Char Steak and Lounge is one of Rochester’s top-rated steak and seafood houses. A quintessential American steakhouse with a hip ambiance, Char offers a range of experiences and flavors that surpass expectations for both you and your guests. Rochester’s finest Chefs craft dinner from grilled steaks to homemade pastas, fresh fish to masterful desserts. Expert mixologists serve craft cocktails as well as an extensive wine collection. Hattie’s Rooftop Cocktails is located on our 9th floor. Surrounding this amazing bar is a wraparound patio on which to take in the amazing 360-degree view of Rochester and the surrounding foothills. Our quartz-trimmed bar offers an extensive menu of whiskeys and tequilas, exceptional Rochester craft beers on draft, and cocktails that are as authentic as they are artful. There’s also a rooftop fire pit to take in the fresh air and views. Both restaurants offer Wine Spectator award-winning wines to complement your dining experience.
The Strathallan has added another luxury to its list of wonderful amenities to enjoy: the Ape + Canary Spa. This urban oasis is located directly across the street from the hotel. Housed in a historic carriage house, the spa offers world-class treatments and beauty services. Take a moment to enjoy its luxurious relaxation lounges, saunas, and luxury showers as well. Please ask our guest service staff about the Hotel/Spa Packages now being offered!
We are proud of the Strathallan Hotel & Spa and assure you that it is our goal that your stay is one of comfort, convenience, and true delight! Enjoy your visit and thank you for being our guest!
Sincerely,
Amy Santini
General Manager
Direct Line: 585.241.7112
ROOM AMENITIES
We will be happy to deliver these items to your room. Please request by calling our front desk.
BATH ITEMS
Conditioner
Mouthwash
Shampoo
Shower Cap
Soap
Tissue
Toilet Paper
Toothbrush
GROOMING
Comb
Cotton Balls
Cotton Swabs
Deodorant
Hairbrush
Hairspray
Lotion
Makeup Remover Wipes
Nail Polish Remover Wipes
Razor
Shaving Cream
BEVERAGES
Coffee
Coffee Cups
Creamer + Sweeteners
Plastic Cups
Tea
MISCELLANEOUS
Ear Plugs
Eye Mask
Sewing Kit
HOTEL AMENITIES
Fitness Center: Open 24 hours a day.
Work off travel stress in our gym, featuring elliptical machines, treadmills, spin bikes, and weights. Guests must adhere to safety guidelines. Please follow the posted rules on proper usage of the gym.
Business Center: Enjoy privacy in public; visit our business center with wireless capabilities on the second floor.
24-HOUR "MADE" MARKET: Located in the lobby. Open 24 hours a day, 7 days a week.
Check Out: Checkout time is 11 AM. there may be an additional charge for late departures.
Dry Cleaning: Daily laundry service is provided Monday through Friday. If you drop your laundry off at the front desk by 8 AM, it will be delivered to your suite by 7:00 PM the same day. The service is not available on weekdays or holidays.
Ice/Vending: Ice machines are located adjacent to the elevator on floors 2-8.
Fax: Please contact the front desk if you wish to send or receive a facsimile. The hotel number is (585) 461-5605.
Events: If you're looking for elegant parties or impeccable meetings, our events department can serve your needs. With six unique spaces in our hotel, we can cater to your simple requests or amaze you with our grandest parties! Simply call (585) 241-7150 to speak to an event coordinator.
TV GUIDE
Your in-room TV has access to close to 90 channels. Click here for access to our channel guide.
SPA
Ape + Canary | Urban Spa Destination
apeandcanary.com
CHAR ROOM SERVICE
Room Service is available during Char Business Hours
Breakfast
Monday-Friday: 6 am - 10 am
Saturday-Sunday: 7am - 11am
Lunch
Monday - Sunday: 11:30 am - 2 pm
Dinner
Monday - Thursday: 5 pm - 10 pm
Friday - Saturday: 5 pm - 10 pm
Sunday: 5 pm - 9 pm
For Room Service Please Call extension 1135
DINING & DRINKS
WI-FI
Stay Connected @ Strathallan
These days, work happens anywhere and everywhere. So we've ensured you can stay connected with Wi-Fi throughout the hotel. For help with getting online refer to these directions:
Wi-Fi Internet access
Start with your Wi-Fi enabled device off, turn your computer on and connect to “hhonors” SSID, continue with Step 2 below.
Wired (Ethernet) Internet access
Start with your notebook computer off, connect the Ethernet cable to your Ethernet port on your computer, then turn on your computer.
Open your web browser and you should see the StayConnected Welcome page. If you do not, please see the Connection Tips below for helpful suggestions.
Please follow the sign-on instructions to connect.
You are connected! You should be able to launch your VPN, e-mail, or other web software.
Connection tips
If the stayed connected welcome page does not appear when you launch the browser:
Disable any proxy server settings in your browser
Disable any firewall settings that may prevent the stay connected welcome page from loading
Try to access web pages in your browser that you normally don't visit, such as msn.com
For Technical Help
Technical Service Center (TSC) 24/7 Hotel guest contact number for user or single room issues
Call: (844) 357-1060
FIRE SAFETY & SECURITY
Please review the location of exits, alarms, and fire equipment on your floor soon after you check-in. A copy of your guest floor plan is located on the back of your room door.
In Case of Fire:
Keep your room key with you at all times
Use the stairs to exit, not the elevators
Stay low in smoky areas
Remain calm
If a Fire is in Your Room:
Leave the room and close the door
Activate the nearest alarm box, if possible
Call the hotel operator on the nearest phone by dialing “0” and specify the fires’ location
Go to the nearest stairwell and follow the exit signs down to the ground floor
If a Fire is Outside Your Room:
You may want to stay in the safety of your room and wait for instructions from hotel management
Dial “0” to let the hotel operator know your location
If You Decide to Leave Your Room:
Take your room key with you
Touch the handle and frame to see if they are hot. If they are not, open the door carefully, and keep low
If possible, go to the nearest stairwell and descend to exit the building or enter a safe floor. If you can't proceed down the stairwell, ascend upwards.
If the Door is Hot:
Stay in your room and keep the door shut
Turn off the air conditioner
Fill the bathtub with water so you have a water supply
Place wet towels along the bottom of the door and over any vents emitting smoke
Dial “0” to let the hotel operator know your location
Stay low below any smoke in the room
Stay calm
We are pleased to have you as a guest, and wish you the utmost in comfort and safety while you are with us. To ensure safety and peace of mind, we encourage you to read the following safety tips and suggestions. If you have any further questions or special requests, please call the front desk attendant by dialing “0” on the phone in your suite.
Personal Safety
When you are in your room, be sure to use the deadbolt lock. Also, make sure connecting doors are secured. Always ask who it is before opening your door. Do not allow employees of the hotel, including maintenance staff to enter your room until they have identified themselves with a name tag.
Parking
The hotel is not liable for damage or stolen vehicles, or item removed from vehicles. Please be sure your car is secured at all times, and remove valuables from sight.